Return Policy

Updated: December 15th, 2022

Cancellation Policy

If you changed your mind and would like to cancel your order before it is produced and/or shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.

Please contact us via email: office@stoloss.com

Custom order items are not subject to a cancelation.

Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions:

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have tags still on and be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.

To initiate a return, please reply to your order confirmation email to request which products you would like to return. Provide us with pickup address, phone number and we will contact you to arrange pickup time.  

Returned product is going to be inspected for any damages and will be refunded within six business days.

All returns are subject to 49$ restocking fee.

Please contact us if you have any questions via email: office@stoloss.com

We are happy to help!