Updated: December 15th, 2022

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped or ready for pickup. 

LOCAL PICKUP

• In-store pickup is available Monday – Friday, 10am – 4 pm. An email will be sent when your order is ready for pickup. 

• When placing an order please notify from what location you wish to pickup:

1. Vancouver showroom: 250 E 5th Ave, Vancouver, BC
2. Richmond warehouse: Airport Industrial Park, 4751 Shell Rd, Richmond, BC

- If you have special preferences for pickup, please email us at info@stoloss.com

GREATER VANCOUVER AREA

• Shipping charges for your order will be calculated and displayed at checkout. 
• We offer $155 flat rate shipping across Greater Vancouver Area (see map)
• All orders within the delivery zone will be ready to deliver within 1 to 2 business days after receiving your order.
• Our flat rate delivery includes: in-room delivery, unboxing and assembly of your order.

REST OF CANADA AND THE USA

• We are happy to offer affordable and competitive delivery options for everyone who shops with us within Canada and the U.S.  
• Orders outside of Greater Vancouver Area are subject to additional shipping fees. These fees will be calculated and displayed at checkout. Please contact us for more details and shipping options via email: info@stoloss.com

 

If you need to change your delivery date please notify us the day prior and we’ll reschedule for you.

 

CONTACT US:

Feel free to get in touch, we’ll be happy to help:
Email: info@stoloss.com